Return & Refund Policy

Return & Refund Policy – HAFIZAM

At HAFIZAM, we take pride in crafting high-quality leather wallets. Your satisfaction is important to us, and we aim to provide a smooth and fair return experience.

Eligibility for Returns

If your product arrives damaged, defective, or if you are dissatisfied due to any manufacturing issue, you may request a return or refund within 30 days of receiving your order.

How to Request a Return or Refund

To initiate the process:

  1. Contact us via WhatsApp or Email within 30 days of delivery.

  2. Share clear photographs of the product showing the issue.

  3. Our team will review the images and respond with next steps.

Return Process

If your return request is approved:

  • We will ask you to send the product back to our return address.

  • Once the item is received, we will inspect it within 2 business days.

  • If the issue is verified, we will process your full refund promptly.

Conditions

  • The item must be unused and in its original condition (except for the reported issue).

  • The return shipping cost will be communicated based on the situation.

  • Refunds will be made through your original payment method.


Contact Information

📧 Email: [mjunaidleghari@gmail.com]
📞 WhatsApp/Phone: [03168694624]

For any concerns, feel free to reach out — we are here to help.

HAFIZAM – where tradition meets craftsmanship.